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Info Desk

Info Desk

Description | Screenshot | Comments (0) | Download

View screenshot of Info DeskInfo Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.

The main characteristic of Info Desk are:
  • Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.
  • Staff Permissions: you can assign your staff members to separate departments;
  • Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
  • Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).

    For Info Desk Administrators:
  • Runs on Apache/IIS - no proprietary web servers;
  • Easy-to-use menus for managing reps, departments, categories, priorities and
    statuses;
  • Runs on with mySQL database;
  • Built-in reports for keeping track of problems, users and support reps;
  • Configurable email messages;
  • Easy customizable pages to fit your organizations needs.

    Download Info Desk Now Download Info Desk







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    Download Info Desk Now Download Info Desk

    No comments yet

    Version: 1.4
    Released: Feb, 10 2003
    License: Shareware, $190.00
    Expires: Never Expires

    File size: 217 K
    Platforms: Windows XP/NT/2000; Linux
    Downloads: 61

    Info Desk (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.

    Homepage:
    http://www.informitis.com/index.php?pg=products&subpg=p_helpdesk

    Info Desk page at FreewareSeek

    Developer: Steven Davis

    More software from Steven Davis:
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    Informitis USB Virtual Driver Informitis USB Virtual Driver


    Informitis Virtual Serial Driver (IVSD) Informitis Virtual Serial Driver (IVSD)


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    Steven Davis page at FreewareSeek


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