Info Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
The main characteristic of Info Desk are:
Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.
Staff Permissions: you can assign your staff members to separate departments;
Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).
For Info Desk Administrators:
Runs on Apache/IIS - no proprietary web servers;
Easy-to-use menus for managing reps, departments, categories, priorities and
Runs on with mySQL database;
Built-in reports for keeping track of problems, users and support reps;
Configurable email messages;
Easy customizable pages to fit your organizations needs.
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File size: 217 K Platforms: Windows XP/NT/2000; Linux Downloads: 64
Info Desk (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.