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Live Help and Monitoring

Live Help and Monitoring

Description | Screenshot | Comments (0) | Download

View screenshot of Live Help and MonitoringLive help with this chat customer service for your website. Increase sale and reduce cost. This software will enable you to interact in real-time with the visitors of your website. Include: Visitor monitoring, Operator Iniated Chat, Push UR, Geo localization!

Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website. You will know exactly how many people are visiting your site, which page they're on as well as how long they've been on your website. In addition, you will be able to select a visitor on your website and invite the person for a chat session with you. This will be a great way to assist a client or to give information about your products. By being in virtual contact with your clients, your chances of increasing your sales will be enhanced and your customer service will be greatly improved.

Another important feature of this software is the possibility to co-browse the web in collaboration with a customer. With this technology, you will interact with a customer by using their Web browser to show them something. This feature will allow you to show a customer having a difficulty placing an order how to use the ordering pages as if the customer was using his own mouse and keyboard.

With this customer service oriented software, you will also be able to program canned answers to decrease your respond time as well as to personalize your answers (your name, the company name, etc.). You will also have access to all the conversations you had, be able to read them again and to keep the information filed.

Finally, Ligne Directe Enterprise is a great software to use if you want to get to know your customers better and for marketing purposes. By interacting with them live, you will increase your sales, your overall customer service appreciation, and you will have the possibility to turn your visitors into future customers. Easy to use, easy to install.Monitore e ajude os visitantes de seu website em tempo real. Além de poder saber o que os seus visitantes fazem em seu site o programa da a opção de navegar junto com um deles, assim você poderá ajudar um visitante que não esteja achando alguma informação por exemplo.Grâce au logiciel de service à la clientèle, vous serez en mesure de savoir qui est sur votre site et d'entrer en communication avec vos clients, en temps réel... Le contact virtuel avec vos clients augmentera vos ventes. Vous pourrez également sélectionner un visiteur et l’inviter à une session de clavardage (chat) avec vous. Ceci sera une excellente façon d’offrir de l’assistance en direct à vos clients tout en leur donnant de l’information sur vos produits. Le contact virtuel avec vos clients augmentera vos ventes et améliorera votre service à la clientèle.

Une autre caractéristique importante de Ligne Directe est la possibilité de co-naviguer avec un client. Avec cette technologie, vous pouvez interagir avec un client en utilisant leur navigateur Internet afin de leur démontrer quelque chose. Avec la co-navigation, vous pourrez enseigner à un client ayant de la difficulté à acheter un item comment utiliser la page de paiement comme si le client utilisait sa propre souris et son propre clavier.

Grâce au logiciel de service à la clientèle, vous pourrez également programmer une série de réponses prédéfinies afin de diminuer votre temps de réponse. Il vous sera aussi possible de personnaliser vos réponses en y ajoutant votre nom, votre titre, le nom de la compagnie ou toutes autres phrases que vous jugerez appropriées. De plus, tous les historiques de vos conversations antérieures seront accessibles pour une relecture.

De plus, Ligne Directe est un logiciel incontournable si vous désirez apprendre à mieux connaître vos clients. En ayant la possibilité d’interagir avec eux en direct, vous augmenterez vos ventes en ligne, l’appréciation générale de votre service à la clientèle et vos visiteurs deviendront vos clients. Un système d'affiliation au clic est également offert pour les webmasters.


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Next:
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Allows users of the site to chat... to create private rooms, where they can discuss different problems or question in real-time...

Huminity Huminity
All the Internet's social forces interconnected under one roof! Personal Blogs, my group Blogs, social networking, path search to other people, chat and Instant Messaging, be notified when someone is geographically near you and much more!

PlexIrc PlexIrc
Java based visual IRC client. Supports multiple chat windows, DCC, and all the IRC commands for regular users and operators.



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Version: 2.5.2
Released: Jul, 4 2004
License: Shareware, $34.95
Expires: Expires after 30 Days

File size: 249 K
Platforms: Windows XP/ME/NT/2000/98/95
Downloads: 18

Live help with this chat customer service for your website. Increase sale and reduce marketing cost. This software let you interact in real-time with the visitors of your website.

Homepage:
http://lignedirecte.ca

Live Help and Monitoring page at FreewareSeek

Developer: Ligne Directe Inc.

More software from Ligne Directe Inc.:
LigneDirecte Basic LigneDirecte Basic





Ligne Directe Inc. page at FreewareSeek


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